Refund Policy

Effective Date:  9/9/2025

Last Updated: 9/9/2025

Our Promise: No Hoops Guarantee

We believe in our products and services — and we stand behind them.

If you’re not happy, we’ll make it right. No complicated forms, no drawn-out process, no hoops.

If you request a refund within 30 days of purchase, you’ll get your money back. Simple as that.

Go to plucky.money/support to submit a ticket and start your refund.

Refund Eligibility

• Refund requests must be submitted within 30 days of purchase.
• Physical items must be unused, in the same condition you received them, and in the original packaging.
• Digital products (courses, downloads, software) are also covered — you don’t have to prove you “tried everything” first.
• We do not require you to return completed workbooks or delete downloads before we issue a refund — but we ask you to respect our work.

Non-Returnable / Non-Refundable Items

Certain products can’t be returned or refunded:

• Perishable goods (e.g., food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Hazardous materials or flammable items
• Gift cards
• Some health and personal care items

Partial Refunds

In rare cases, we may offer partial refunds if:

• A book or physical product has obvious signs of use
• Media (CDs, DVDs, vinyl, software) has been opened
• An item is returned damaged or missing parts not due to our error
• An item is returned after 30 days from delivery

How Refunds Are Processed

1. Submit your request at plucky.money/support.
2. If approved, your refund will be processed to your original payment method within a few business days.
3. You’ll get an email confirmation once it’s done.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or credit card account again.
2. Contact your card issuer — processing may take time.
3. Contact your bank — some banks delay postings.
4. If you’ve tried all of the above, submit a support ticket at plucky.money/support.

Sale Items

Only regular-priced items are refundable. Sale or clearance items are non-refundable.

Exchanges

We only replace items if they arrive defective or damaged. For exchanges, submit a ticket at plucky.money/support for instructions.

Gifts

• If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
• If it wasn’t marked as a gift, we’ll refund the original purchaser.

Questions or Refund Requests?

Go to plucky.money/support — our team is ready to help.